Terms of Service

These terms apply to the website design, build, hosting and monitoring services provided by Axlo. Please read them carefully. By engaging us or accepting a proposal, you agree to these terms.

1. Who we are

Axlo is a trading name of [Axlo Ltd — your exact registered company name], a company registered in England and Wales under company number [company number], with its registered office at [registered office address] (“Axlo”, “we”, “us”, “our”). You can contact us at enquiries@axlo.studio. “You” or “the client” means the business engaging our services.

2. Our services

We design, build and maintain websites and applications for local service businesses, and provide ongoing monitoring and support under a care plan. The exact scope of each engagement — what we build and what your care plan includes — is set out in the proposal or order form we agree with you. In the event of a conflict, the proposal takes precedence over these general terms for that engagement.

3. Proposals & quotes

Prices shown on our website are indicative starting points. A quote we give you is valid for [e.g. 30 days] unless stated otherwise, and is based on the scope discussed. If the scope changes, we will agree any change in price with you before carrying out the additional work.

4. Fees & payment

• Setup fee. A one-off fee for the initial design and build, as set out in your proposal. Unless agreed otherwise, work begins once the setup fee (or the first agreed instalment) is paid.
• Monthly care. An ongoing monthly fee for hosting, monitoring, support and the other items in your care plan, billed monthly in advance.
• Payment. Payments are taken by our payment provider, Stripe. You authorise us to charge the agreed fees to your chosen payment method.
• Late payment. If a payment is more than [e.g. 14 days] overdue, we may suspend services after notifying you, and may charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
• Tax. All fees are exclusive of VAT, which will be added where applicable.

5. Term & cancellation

Care plans run for a minimum term of 12 months from launch, then continue monthly until cancelled with [e.g. 30 days'] notice. If you cancel during the minimum term, the remaining months of that term may become payable, as set out in your proposal. On cancellation we will help you transition your website or app, and hand over your domain, content and accounts (see “Ownership”). Monitoring and support end when the care plan ends.

6. Ownership & intellectual property

Once you have paid the fees due for it, you own the custom website or app we build for you, along with your domain, content and brand assets. You keep ownership of any materials you provide to us.

We retain ownership of our own pre-existing tools, code libraries, templates and — importantly — our monitoring and auto-remediation system, which we license to you for use with your site only while your care plan is active. Nothing in these terms transfers ownership of that underlying system to you. We may show your project in our portfolio unless you ask us in writing not to.

7. Your responsibilities

• Provide the content, information and access we reasonably need, in good time.
• Ensure any material you give us is accurate, lawful, and doesn't infringe anyone else's rights.
• Keep your own account credentials and payment details up to date and secure.
• Comply with the terms of any third-party services connected to your site (such as payment or booking providers).

8. Monitoring & response targets

Our care plans include automated monitoring and, for many common faults, automatic fixes. The response times shown on our website and in your proposal are targets we work hard to meet using reasonable endeavours — they are not absolute guarantees, and they exclude issues outside our control (see “Third-party services” and “Force majeure”). We do not warrant that any website or app will be uninterrupted or entirely error-free, but we will act promptly to resolve issues we detect or you report.

9. Third-party services

Your site or app may rely on third-party services (for example hosting, payments, booking, email or fonts). Those services are provided subject to their own terms, and we are not responsible for their availability, performance or changes they make. Where a third party causes an outage or issue, we will do what we reasonably can to restore service.

10. Warranties & limitation of liability

We provide our services with reasonable care and skill. Except as expressly stated, and to the fullest extent permitted by law, we exclude all other warranties, whether express or implied.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for any loss of profits, revenue, business, goodwill, data or anticipated savings, or for any indirect or consequential loss. Our total liability to you arising out of or in connection with the services in any 12-month period is limited to the total fees you paid us for the services in that period.

11. Data protection

Each party will comply with applicable UK data protection law. Where we process personal data on your behalf as part of a site or booking system we operate for you, you are the data controller and we are your processor, and we will do so under a data processing agreement. How we handle personal data as a controller is set out in our Privacy Policy.

12. Suspension & termination

Either party may terminate for material breach that isn't remedied within [e.g. 14 days] of written notice, or immediately if the other becomes insolvent. We may suspend services for non-payment after notice. On termination, accrued fees remain payable and the ownership and hand-over provisions above apply.

13. General & governing law

These terms are the entire agreement between us for the services, together with your proposal. If any provision is found unenforceable, the rest remain in force. We may update these terms from time to time; the version in force is the one published here, and material changes to an active engagement will be agreed with you. We are not liable for failure or delay caused by events beyond our reasonable control (“force majeure”). These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms? Contact us at enquiries@axlo.studio.